Shipping policy

🚚 Shipping Policy for kisu.co.in
Last Updated: April 24, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop from kisu.co.in.

  1. 📦 Order Processing Time
    • All orders are processed within 1–3 business days
    • Orders are not processed on Sundays or public holidays
    • During high-demand periods (sales/festivals), processing time may be slightly longer

    👉 Once your order is processed, it will be shipped immediately.

  2. 🚀 Shipping Time

    🇮🇳 Domestic Shipping (India)

    • Estimated delivery time: 4–7 business days

    🌍 International Shipping (if applicable)

    • Estimated delivery time: 7–15 business days

    ⚠️ Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

  3. 💰 Shipping Charges
    • Shipping charges are calculated at checkout based on your location
    • We may offer:
      • Free shipping on prepaid orders above ₹999
      • Extra charges for Cash on Delivery (COD) (₹99)
  4. 📲 Order Tracking
    • Once your order is shipped, you will receive:
      • Tracking ID via SMS / Email / WhatsApp
    • You can track your order using the provided tracking link
  5. 📍 Shipping Address
    • Please ensure your address and contact details are correct
    • We are not responsible for delays due to incorrect or incomplete address
  6. ❌ Failed Delivery / RTO (Return to Origin)

    If delivery fails due to:

    • Incorrect address
    • Customer unavailable
    • Order rejection

    👉 The order may be marked as RTO (Return to Origin)

    ⚠️ In such cases:

    • Re-shipping charges will be applicable
    • COD orders may be restricted in future
  7. 💳 Cash on Delivery (COD) Policy
    • COD orders may include an additional fee
    • We reserve the right to:
      • Confirm COD orders via call/WhatsApp
      • Cancel suspicious or fake COD orders

    👉 Repeated fake orders may lead to COD restriction

  8. 🔁 Delays & Liability
    • We are not responsible for delays caused by:
      • Courier companies
      • Natural disasters
      • Government restrictions

    However, we will always try to assist you.

  9. 📦 Damaged or Lost Packages

    If your order is:

    • Damaged during transit
    • Lost in shipping

    👉 Contact us within 48 hours with:

    • Order ID
    • Photos (if damaged)

    We will resolve it as per our policy.

  10. 📞 Contact Us

    For shipping-related queries:

    📧 Email: psavaliya1070@gmail.com
    📞 Phone/WhatsApp: +91 99788 03330

    📍 Address:
    353, 3rd Floor Gruham Empire Near Shrusti RowHouse,
    Sayan Rd, Amroli, Surat - 394107